Return Terms & Conditions

At Brama Inc. , our main priority is ensuring your complete satisfaction. That means if something is wrong with your order or if you're not happy with your purchase, just let us know and we'll try to make it right. If that's not possible and you decide you want to return what you've purchased, contact us to arrange for a return.

Please note return conditions below:

  • All items returned must be unopened, unused, and in their original packaging, within 14 days of purchase.
  • Products and components must not show signs of use, abuse or misuse. That means the product shouldn't have been modified in any way or be dirty, cracked, dented scratched, cut or damaged.
  • All items may be subject to a restocking fee.
  • All in stock items may be approved for straight exchange or for store credit.
  • All custom/special order items are considered final sale and will not be accepted for return for any reason.
  • Shipping charges are non-refundable unless you had to return the product because of our error. For additional information, just contact us.

For Prompt And Accurate Credit On Returned Merchandise Follow These Steps:

  • Contact our Customer Service Department by email to get a Return Authorization (RA) number.
  • Be sure to write the RA number clearly on all packages being returned. If the RA number is not clearly written on your package, the shipment will be not be accepted.
  • Include a short explanation of why you're returning the item and a copy of the invoice in the package so that we can properly credit your account.
  • All returns will be issued as store credit.
  • No credit will be issued for returns that have been altered or abused (as described above).
  • No freight collect or COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.

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